How To Develop a Quality Management System
In business parlance, a "Quality Management System" includes the policies and procedures required to implement quality management throughout an organization. Quality is typically defined as how well a product or service conforms to specifications. Develop your processes for quality control, quality assurance and quality improvement to produce quality products consistently. Using standards developed by the International Organization for Standardization (its acronym is ISO), you can create customized processes that work for your organization. Maintain your ISO certification by continually improving your processes and ensure compliance with the standards.
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Instructions
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Create a development plan to define your organizational structure and establish your responsibilities, procedures, processes and resources.
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Identify the set of processes required to run your business effectively. These typically apply to training, product purchasing, design, development, production, service and customer relationship management activities.
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Assign individuals or teams to develop the processes. Each team should document the details using a standard format and denote interrelationships between the processes.
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Review the processes to ensure that each can be implemented. Check to see that hardware, software and other required equipment or tools are available.
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Establish monitoring and measuring strategies to ensure your quality management processes are working. Develop corrective action procedures to handle non-compliant products and customer complaints. Set up remedial and preventive action procedures.
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Set up procedures to analyze how well your processes impact your business operations. Make changes to your processes based on feedback.
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Train your organization to use your quality management system processes in your business. Test employees to ensure they have the right skills and knowledge to produce quality products and services.
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Establish a management review process to govern internal audits and process maintenance. By documenting your policies and procedures, you can control your quality management system.
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