If you suspect a charge has been incorrectly billed to your credit card or you need to request a copy of a sales draft for your records, you can contact your credit card company by phone or email to make the request. The process generally requires only a nominal transaction fee. Once you obtain the credit card receipt, you can dispute the charge with the merchant or use it for your own records. In most cases, it is not necessary to request a credit card receipt to dispute an erroneous charge through your credit card company.
Make Your Request by Phone
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Step 1
Contact the Billing Dispute Department for the credit card you used to make the purchase. Locate the customer service contact number on the back of your credit card or on a recent credit card statement and ask for the Billing or Billing Dispute Department.
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Step 2
Request a copy of the sales draft. Provide the representative with the name of the merchant, date of purchase and purchase amount.
Step 3
Agree to the terms and conditions of the transaction. Fees vary, so ask which fees apply before making your request.
Step 4
Confirm the address where you want the copy of the sales draft to be mailed.
Make Your Request Online
Step 1
Go the website for the credit card company and enter your user name and password to access your credit card account.
Step 2
Search your account transactions by date, amount or description. Review the transaction details to confirm you've chosen the correct transaction. Record the transaction number.
Step 3
Click on the "Customer Assistance" tab or link. Similar descriptions may be used including "Customer Care" and "Customer Service."
Step 4
Create a secure email. Use the drop-down box if one is available. Look for an option similar to "Billing Transaction Questions." If you click on this link, an email/contact box will appear.
Step 5
Use the email/contact box to request a copy of the sales draft. Include the transaction number. Submit your request. The sales draft will be sent to your contact address.
Tip
In some cases, you can access a sales draft using your credit card statement. You can click on the transaction and wait for a pop-up box to appear. The box will show a digital copy of your sales draft. Not all credit card companies provide this service.
Things You'll Need
Credit card number
Transaction date
Internet