How to Increase Your Customer Service Skills

Smile and greet customers warmly.

In today's economy, customers rule, so your company can't afford to ignore them. When a customer leaves a business feeling good, he will come back and will tell his friends what a good experience it was to do business with your company. When you're in business, good customer service will increase your business. Even good communicators can keep a few things in mind while on the job to increase their customer service skills.

Things You'll Need

• customer

Instructions

1. Give a genuine greeting. When the customer walks in the door, show her you are happy to see her. Practice saying "Good morning" with a smile. Use her name if you know it. Be sure to introduce yourself to personalize the experience for your customers. You want to give them the best customer service they've ever received. Make them remember the greeting they got when they walked in the door.

2. Be knowledgeable. Know your product, and find out the reason this customer came to you to provide the best assistance. If you can't help a customer, find someone who can. Customer service is the name of the game. You're providing a service.

3. Be appreciative. Let your customers know you're glad they came. Be enthusiastic and sincere. Always ask a customer to come back or call again. Make sure the last impression is a good one.

4. Put yourself in the customer's shoes. How do you like to be treated? Treat people the way you like to be treated.

5. Be alert and read people's moods. Some people can't shop without some assistance or feedback, but others don't want you to help them. Let those custmers know you're available and then back off.

Tips & Warnings

• Give them a happy greeting , a knowledgeable pleasant visit, and let them know you want them to come back.

• Practice giving good service.

• Practice smiling. Walk down the street with a smile on your face. Put your heart into it. People can spot a phony.

• Put yourself in their shoes. How do you like to be treated? Treat people the way you like to be treated.

• Be alert and read peoples moods. Some people don't want you to help them. Let them know you're available and then back off.

References

• Customer Service Skills Guide: 5 Tips to Improve Your Customer Service Skills with Verbal Communication