How to Create a Quality Management System
Quality management systems are most often known by the phrase Total Quality Management (TQM). TQM is a management philosophy that involves improving a business by concentrating on processes that are involved in satisfying customers. Creating a TQM system involves commitment from the chief executive officer to the lowest paid employee. Starting TQM is something any company can accomplish.
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Instructions
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Develop Total Quality Management philosophy statements and training manuals. These philosophies and manuals emphasize how the company will train employees in the five TQM principles. These principles are management commitment, employee empowerment, fact-based decision making, continuous improvement and customer focus. Consult top company managers while developing these manuals.
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Train company managers on total quality commitment. Management quality commitment consists of planning and accomplishing business activities, measuring the effectiveness of those activities and improving effectiveness.
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Train managers and employees on employee empowerment. Employee empowerment is based on suggestion programs, recognizing employee excellence and employee rewards.
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Train all employees on fact-based decision making. Fact-based decision making is the process of making decisions based on measurable facts. Training consists of teaching statistical process control, team problem solving and proper use of statistical measuring tools.
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Train all employees on the concept of continuous improvement. Continuous improvement is the belief that incremental changes can lead to major change over time. Training consists of methods to implement excellence teams, cross functional training and other methods to maintain improvements.
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Train all employees to establish a customer-focused environment. Focusing on customers involves customer-driven standards, close partnerships with suppliers and training the concept of never sacrificing quality for expedience.
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Tips & Warnings
Depending on the size of the company, this program can be scaled up or down by using more or less trainers.
