How to Troubleshoot Adobe Reader 8
Adobe Reader 8 problems can cause a number of difficulties in using the program. Whether you are unable to launch the program, unable to open certain PDF files or are without various Adobe Reader capabilities, diagnosing and solving the problems with Adobe Reader 8 should be an easy process. Most general Adobe Reader 8 problems can be resolved by re-installing the application or upgrading to the most recent Adobe Reader. However, to avoid future problems with Adobe Reader, it is important to troubleshoot the issue.
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Instructions
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Ensure that your computer meets the Adobe Reader 8 minimum system requirements. If you are using an older computer, it is possible that the Adobe Reader problems are simply because your system is not supported.
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Test Adobe Reader 8 in Windows safe mode to confirm that recently installed applications or device drivers are not interfering with Adobe Reader 8. If it launches successfully, consider re-installing Adobe Reader 8.
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Check for video driver upgrades as PDFs can often be graphically intensive. By ensuring that you have the latest video driver, you can rule out the possibility that display problems are preventing normal Adobe Reader 8 operation.
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Remove Adobe Reader 8 plug-ins installed at the location <Program Files\Adobe\Acrobat 8.0\Reader\Plug_ins>. Often times, Adobe Reader plug-ins can cause stability issues with Adobe Reader 8.
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Delete the Adobe Reader 8 preferences folder found at the location <Documents and Settings\[username]\Application Data\Adobe\Acrobat\8.0>. If your profile becomes corrupt, it can prevent Adobe Reader from opening. The preferences folder will be recreated upon successful launch of Adobe Reader 8.
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Re-install Adobe Reader 8 if the above solutions are unsuccessful, making sure to completely uninstall the existing installation of Adobe Reader 8 to remove any traces of corrupted files.
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