How to Unfreeze a Zune

Every portable device can encounter an error and lock up from time to time, and the Microsoft Zune audio player is no exception. In the event that your Zune freezes, however, there are several troubleshooting options available for you to unfreeze the Zune. Reset your Zune to restore normal operation, then sync it with the Zune software to see if updated firmware is available to help prevent it from freezing in the future.

Difficulty: Easy

Instructions

1. Press and hold the back-arrow button while holding up on the directional pad. If you have a Zune HD, hold the power button. After five to 10 seconds, the Zune will reboot and operate as normal.

2. Launch the Zune software, and connect the Zune to your computer using the USB cable. Allow a moment for the Zune to be detected by your computer.

3. Click "Settings," "Device" and "Device Update." The Zune software will scan the Internet to see if a new version of the Zune firmware is available for your device. Follow the prompts to install the new firmware. Depending on what problems are addressed by the new firmware version, problems with your Zune locking up should be reduced or eliminated.

Tips & Warnings

• Perform firmware updates on your Zune only when the battery is fully charged and when your computer is plugged into a power outlet (if you are using a laptop). Once the internal memory of the Zune is being updated, a sudden disconnection of the link between it and the computer can leave the Zune unable to boot or operate.

References

• ZuneInsider.com: How to Reset Your Zune
• TechniPages.com: Reset Zune HD
• Microsoft.com: How to Update Your Zune Player