How to Check Exchange Queues

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Microsoft Exchange is the email server of choice for many small- to medium-sized businesses. Bundled with Windows Small Business Server, it offers an affordable way to add a full-featured email server to your network. Exchange Server provides shared calendars, task lists, and group email ability with just a few simple steps. Creating new users, groups and administrative tasks also require little more than a few mouse clicks if you know where to look in the interface. Here's how to check your Exchange email queues for problems.

Things You'll Need

  • Email Server Access

Check Exchange Email Queues

  • Log in to the Exchange server with your administrative credentials. Launch the Microsoft Exchange Management Console by clicking Start, then Programs, then find Microsoft Exchange in the list. Click System Manager.

  • Click the plus sign to expand Administrative Groups. Expand the container that represents your organization. Expand Servers, then expand the container that represents your email server.

  • Click Queues to see a list of available queues in the right hand pane. Read the information in the columns for the active queues. Select any queue and click Settings at the bottom right of the window to change the refresh rate for the queue pane view if necessary.

  • Check for information such as number of messages in the queue, the total size of the messages, and the time connections to external email servers will be retried. Check for messages that become backed up in the incoming or outgoing email queues. Right-click on each queue for more options such as finding an email in the system.

  • Close the System Manger console when finished. Log out of the server to prevent unauthorized access.

Tips & Warnings

  • Messages hung in a queue can be forced to retry delivery connections by right clicking on the queue and selecting Force Connection.
  • Be careful not to freeze a queue by accident, or disable outbound mail by clicking either option. Restart a frozen queue by right-clicking it and selecting Unfreeze.

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