How to Speak With a Microsoft Representative

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Microsoft is the world's largest maker of computer software. More than 90 percent of home computers run a version of its Windows operating system. Microsoft also produces and distributes a wide variety of software for desktop publishing. Much of it can be quite complex. Here's how to speak with a Microsoft representative.

Contacting Microsoft

  • To contact a Microsoft representative by phone, make an appointment by logging onto to Microsoft.com and going to the support page.

  • Select the product you wish to speak to a representative about, agree to a EULA (end-user licensing agreement), and select "phone" from the method column. A phone number will be provided.

  • Be patient. Phone appointments with representatives are limited to select business hours, and call wait times can vary.

Tips & Warnings

  • If you're having trouble using a Microsoft product, consult its "Help" program or online support center before calling Microsoft. A telephone consultation with a Microsoft representative will cost $59 per call.

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