How to Deal With Conflict as a Manager
Conflict resolution is an essential skill that every manager should work on and prioritize when managing a team. Use the following steps to deal with conflict as a manager.
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Instructions
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Diffuse the Situation
Take the time to really listen to and acknowledge the different points of view of your team members. Show them that you value and respect their opinions and are interested in finding the best solution that works for the team as a whole.
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Be Prepared to Say No to Create Boundaries
If one specific employee is trying to be controlling or difficult, clarify the objectives of your team and let the person know what their role is within the team. Be prepared to say no to ideas that just don't work within your team's framework. Be mature and objective and make sure that you are not attacking anyone with your language.
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Open Up the Lines of Communication
Conflict can escalate if the lines of communication between you and your team are closed. Stop by to informally talk to different team members. Make sure that your team is aware of your vision and how they fit into it. Set up clear development plans and expectations so your team can see how achieving certain goals will enable them to progress in their careers while adding value to the company.
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Allow for Changes in Roles
If certain roles are not working out for people on your team, work with them to identify their strengths and interests and see if you can switch out responsibilities to create more motivation. If the person is just not fitting into your team, help them to find something different in a different group. As a manager, you can deal best with conflict by listening, creating boundaries, communicating effectively and allowing for change.
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Resources
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