How to Reconnect a Disabled Mailbox

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If you have an email account that has become deactivated due to non-use, billing issues, or other reasons, many mailbox service providers will allow you to reactivate your mailbox on their mail servers. Once you have reconnected your disabled mailbox on the servers, you will also need to reconnect the mailbox on your computer. By following a few simple steps your box can be back up and running in no time.

  • Contact your mailbox service provider to see whether or not the mailbox can be reactivated. You will need to provide them with information to confirm your identity, such as name, address and date of birth. The information that will be required of you to confirm your identity will vary by mailbox provider.

    For many providers, your email account will remain active for a certain period of time, after which, the box will be completely disabled and the mailbox username can no longer be used. If the provider advises you that the box can be reconnected, request that they proceed with reactivation.

  • Reconnect the mailbox on your computer by setting the account back up inside your email program. For Outlook Express, you can set your mailbox up by clicking on "Tools" from the menu bar. Click on "Accounts." Select "Mail." Click on "Add." After doing so, you will be able to complete your mailbox setup wizard. The wizard will ask you to enter your email address, username, password, and mail server settings. If you don't have this information, you can obtain it from your mailbox provider.

  • Test your mailbox once it has been reconnected on your computer to ensure that it is working properly. To test your mailbox, simply click on "Compose" to send a test message to your reconnected mailbox. If the message sends and then arrives in your mailbox, you know that your it has been fully reconnected and is operating properly.

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