How to Create Positive Morale in the Workplace
Creating positive morale in the workplace is often overlooked in a business environment, even though it's crucial to sustaining customer relationships and loyalty, reducing staff turnover and completing projects. Developing a process by creating lead indicators can help build company morale.
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Instructions
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Convey important goals
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It is important that business leaders and managers understand the company goals and are able to communicate them to the employees in a way that will win their buy-in without bringing down morale. Consider the company's sales, employee satisfaction, and customer satisfaction goals.
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Consider having daily huddle-ups or discussions with departments. For a larger business, it is important that the department managers are constantly communicating with the employees and that they make the employees feel there is an open door should they want to share information regarding goals or any other workplace success or problem.
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Create scorecards for the lead indicators. This means finding and tracking three to four things in the small workplace environment, or in each department in a large workplace environment. These indicators should be things that drive the main workplace goals, such as sales, employee satisfaction, and customer satisfaction. Make graphs that are easy to read to show employees how they are doing every day and every week.
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Celebrate/recognize successes. There will be some employees who do a great job toward meeting expectations for the lead indicators and there will be some employees who do a great job of meeting the department's or business's goals as measured by the lead indicators. All of these employees should be recognized for their efforts. Recognition can be in the form of a certificate, a drawing, a small celebration, or another reward; be creative in how you celebrate successes. In addition, consider recognizing employees' birthdays and anniversaries.
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Do not leave anyone out of the loop. For any employees who are not grasping what they can do to help drive the lead indicators, be sure to have one-on-one discussions so that they understand what is going on. Also evaluate their individual performance and participation, and give them feedback at least once a month.
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Tips & Warnings
Lead indicators are performance measures of early value-chain activities.
Be sure to involve all employees in the workplace to drive positive workplace morale; leaving out just one individual could cause an otherwise good employee to become a bad apple. Do not get "lead indicator" confused with a "goal"; a lead indicator is separate from a goal.
