How to master reset/wipe a Blackberry Storm

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A master reset or wipe of a BlackBerry Storm smartphone is used to resolve issues that prevent the device from performing properly. The reset or wipe returns the device to its original factory settings, and deletes the contacts, apps, music and any other personal information from the smart phone. The reset leaves the operating system and applications needed by the system intact.

Security Wipe

  • Remove the SIM card from the BlackBerry.

  • Click the "Menu" key. Tap the "Options" icon.

  • Tap "Security Options" from the popup menu. Scroll down and tap "Security Wipe."

  • Check the box next to "Emails, Contacts, etc" and "User Installed Applications."

  • Type "blackberry" into the text box to confirm the device wipe. Click "Enter" to return the BlackBerry to its factory settings. Click the "Escape/Back" key to return to the home screen.

BlackBerry Desktop Manager

  • Remove the SIM card from the BlackBerry. Launch BlackBerry Desktop Manager.

  • Connect the BlackBerry to the computer using the BlackBerry USB cable. Wait for Desktop Manager to recognize the device.

  • Click the "?" located in the top right corner. Click "Support Tools" from the drop-down menu.

  • Click the "Reset" button under Reset Factory Settings.

  • Click "OK." Click the "Escape/Back" key to return to the Home screen.

Windows XP Or Windows 7

  • Remove the SIM card from the BlackBerry.

  • Log in to the computer as an Administrator, and connect the BlackBerry to the computer using the BlackBerry USB cable.

  • Click the "Start" button on the computer. Click "All Programs" then click "Accessories." Scroll down and click "Command Prompt."

  • Type "cd\" to change the directory to "c:" then type:

    "C:\Program Files\Common Files\Research In Motion\Apploader" for 32-bit systems or

    C:\Program Files (x86)\Common Files\Research In Motion\Apploader for 64-bit systems.

    Press "Enter" on the keyboard.

  • Type "loader.exe /resettofactory" and press "Enter" to return the BlackBerry to its factory settings. Close out of the Command Prompt window.

MAC

  • Remove the SIM card from the BlackBerry.

  • Log in to the computer as an Administrator, and connect the BlackBerry to the computer using the BlackBerry USB cable.

  • Click the "Applications" folder. Scroll to "Utilities" and click. Then click on the "Terminal" icon.

  • Type "cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/" and hit the "Enter" key.

  • Type "./bbdm resettofactory" or if the device has a password type "./bbdm -password resettofactory" and hit the "Enter" key to reset the device to its original factory settings.

  • Close out of the Terminal window.

References

  • Photo Credit Thinkstock Images/Comstock/Getty Images
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