How to Use PayPal Dispute Resolution for eBay Transactions

You can resolve disputes with purchases via eBay.

EBay is a great online auction site used to purchase just about anything. Occasionally though, you will receive an item that is not what you thought you were bidding on or an item that was not fully described. If you're a seller, you can sometimes miss a defect in the item or inadvertently mis-describe the item in the auction itself. You can resolve these disputes using the PayPal resolution center.

Instructions

1. Use PayPal as your payment method. It has a dispute resolution service that will hold the money in escrow until the matter has been resolved. To open or respond to a dispute, simply click on your item number in your PayPal account and open the dispute. You want to clearly describe the problem you have with the item or clearly respond to your buyer's complaint promptly. If you do not respond to the complaint at all, you risk losing your money.

2. Make sure you have fully read the original auction description for the item at issue. If it was your mistake and you are the seller, you can offer a partial refund if the buyer will accept it. If you are the buyer, clearly state what it is you want from the seller.

3. Track your packages directly from the website if you didn't receive the package. Also, make sure that any emails you received from the buyer or seller before opening a dispute are kept in your email inbox.

4. Abide by the decisions of the resolve center. If you promised a refund, refund the money. If you're going to return the item, do so immediately and let the seller know that you have shipped it back to them.

References

• PayPal Resolution Center