How to Reduce Turnover in the First 90 Days
You are part of a new regime at a company. You are in management and you are taking over as leader of a group of employees who have been on the job for years. They have all been there longer than you, yet you are in charge. You have to build loyalty and you don't want to lose your workforce.
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Instructions
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Communicate directly with your employees. Perhaps you want to address them as a group to spell out the company's new goals. That may help paint a picture of what you want and need from them as workers. However, that will not help build rapport or trust. Talk to each worker individually and look them in the eye when you speak to them. Don't make promises you can't keep. Your new employees will respect you for taking the time and talking to them as people. This is demonstrating character.
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Stay calm when an employee shares personal details that impact his work. You probably are not interested in the personal details of their lives, but you are interested in the impact it may have on somebody's job. That's why you need to listen. If someone will perform their job better if they have a couple of days off to deal with an important personal problem, give them that opportunity. However, if you feel that what they are asking for won't help their job performance, do not accept their request. Tell them why and only tell them once. Then move on.
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Give your employees the power to do their job correctly. You may be responsible for the output of your department and you may feel an urge to oversee and control the details. However, the reality of that scenario is that you are looking over your employees' shoulders. That makes it hard for them to do their jobs. Give your employees latitude and then assess the performance. If you have to make a change, then do it. But give each valued employee a chance to show their worth.
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Build relationships with the other department heads at your company. Find out what their issues are and share yours. You may be able to handle your own department's problems better when you talk about it with others who face similar problems.
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Tips & Warnings
Keep an open door to your office. Encourage your employees to talk to you.
Don't be distant. Employees are more likely to leave when they can't communicate with their boss.
