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Step 1
First step is to decide the number of hours that you want answering the phones. This can be between 8AM to 5 PM or 12 hour period between 8AM to 8 PM and even 24/7.
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Step 2
Once the hours have been established then start marketing yourself to businesses. Decide which services you will offer. These include the incoming message services, 800 number service, call forwarding service, message delivery service and the order taking service.
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Step 3
Once you have the clients then you need to set up the phone lines. If you have less than eight businesses for which you work then go ahead and ask your telephone company to set up a new phone line for each customer. Put an identification tag on each phone line to identify the business you answer phone for.
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Step 4
Next decide if you want to go for the leasing of the switchboard. The leasing the switchboard is inexpensive if you have more than eight or ten clients.
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Step 5
Take the training lesson offered by the phone company before starting to use the switchboard. The switchboard can handle up to 100 phone lines.
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Step 6
Next put together a contract for your services and also print a rate card for the services that you offer. This is a must for getting a professional look for your business.
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Step 7
Order other accessories that you need like the headphones, pen, pencils, notebooks, post-it notes and paper clips.
