How to Run a Medical Staffing Agency
A medical staffing agency fills in the gaps for hospitals and clinics that need part-time help. Your clients may need additional nurses, X-ray technicians, lab staff or any number of medically trained individuals. Running a medical staffing agency requires organization and skill. To successfully manage a medical staffing service, you have to manage both the people on your staff and the customers that need your staffing services, working toward creating a win-win situation.
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Instructions
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Hire talented and dedicated staff. Medical staff will come to your agency because they don't want the hassle of working full time in an understaffed facility. You should hire only people who have the proper credentials for the position. Check references because you need reliable people.
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Follow all state and federal guidelines. You may have local laws that regulate companies that work in the health-care industry. Pay attention to any new guidelines put out by the Joint Commission on Accreditation of Healthcare Organizations.
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Create a database of all employees. When a company contacts you for additional staff, you need to be able to search for the right person. By creating a computer database that lists all employees, their certifications, experience and specialties, you'll be able to quickly find the candidate who meets the customer's needs.
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Organize your paperwork. You should maintain copies of employees' licenses and education credits. Keep these in a regular file system or scan the documents to create an electronic filing system. Make sure that this paperwork is up to date. Many jobs in the medical field require continuing education.
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Respond to customer feedback. If a customer had a problem with one of your employees, you should ask the employee about the situation and work toward a resolution. If the customer compliments an employee, be sure to pass that message on as well. Keeping your customers happy means more business for you.
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Keep your insurance policies up to date. Current liability and malpractice insurance is a necessity when running a staffing agency in the medical industry. A lapse in policy could be a costly mistake.
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Manage your payroll. Make sure that employees understand when and how you will pay them for the work that they do. Since you may have to pay the employee before you receive payment from the client, try to balance your budget so that you always have enough to cover salaries. You can also choose to outsource payroll.
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