How to Use Compassionate Communication in the Workplace
Compassionate communication, sometimes called nonviolent communication or productive communication in the workplace, is a method of enhancing personal relationships, facilitating effective conflict resolution, and helping to communicate more effectively. Using compassionate communication in the workplace can create a more productive and happier work environment for everyone.
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Instructions
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How to Use Compassionate Communication at Work
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Offer feedback without judgment. Observe what is taking place at work and with employees in a supportive and accessible way.
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Address concerns from fellow employees in the moment and listen empathetically to their feelings. Open yourself to your own feelings and, rather than criticize, allow honest exchange of ideas and concerns.
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Examine the needs of the group or the customer that is being served. Try to find mutually satisfying solutions. Negotiate an agreement based upon a "win-win" scenario for everyone in order to ensure a long-term solution.
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Encourage fellow employees to use this method in the greater community served by your service or product. See how your organization can benefit the community; look for opportunities to gain trust with the public. Listen to their needs and meet them.
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Allow a balance between work and home for employees and yourself. By listening with compassion to the needs of others, you can create a less stressful work environment and reduce absenteeism.
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