How to Get Reinstated on eBay

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eBay is an online auction site that allows users to buy and sell items from their home. The company has allowed thousands of people to enjoy working for themselves by providing an avenue in which to sell items. eBay is dedicated to maintaining quality and security and will take the necessary steps to prevent unauthorized activity for occurring. It may suspend user accounts for non-payment or for breaking eBay's policies. This is done to protect all users, but there are steps that can be taken to reinstate suspended accounts.

Determine why your account has been suspended. eBay sends you an email explaining why it has taken this action. You may also find this information if you didn't get the email by logging into the messages section of "My eBay."

Pay off any outstanding balance that you owe eBay. Most suspensions are for non-payment. Clearing your balance should automatically reinstate your account.

Look for any other reason why your account is blocked. Other reasons can include a bad email address, unauthorized transactions or activity limits set on your account.

Contact eBay to resolve any of these issues. You can respond directly to the suspension notice via email, or you can contact eBay through the website.

Appeal any unpaid item strikes that appear on your account. Contact a seller directly if he placed a flag on your account. Otherwise, file the Unpaid Item Appeal Form with eBay and provide proof of payment (see Resources).

Tips & Warnings

  • Be cautious if you have received an email that states your account has been suspended. Computer hackers often send out such messages attempting to gather your personal information. Log onto the eBay site directly to verify your account status.

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