How to Restore the iPod Touch in iTunes


Restore is the last of the Apple recommended troubleshooting steps when you have issues with the iPod touch that include freezing, a white screen, error messages or slow operation of the unit. If you have already tried a restart and a reset, restore is the next step. The restore process returns the device to its original factory condition and removes all the data from the device, including songs, contacts, photos, videos and apps. You are prompted to back up the iPod touch during the restore process to save the data from the iPod.

Things You'll Need

  • Fully charged or at least half charged iPod Touch
  • USB charging cable that came with the iPod Touch
  • Mac Computer with Mac OS X 10.4.11+
  • Windows Computer with XP (service pack 2+) or Vista
  • iTunes program installed
  • Turn on your computer. Download iTunes on the computer or upgrade it to the most current version. Charge the iPod touch before beginning the restore process.

  • Connect the iPod touch to the computer using the USB connection cable that came with the device. Launch iTunes if it doesn't start automatically.

  • Click on the name of the iPod under "Devices" in the left navigation pane of iTunes.

  • Click on the "Summary" tab at the top of the main iTunes window. Click the "Restore" button.

  • Select "Back Up" when you are asked if you want to back up the iPod before restoring the software.

  • Select "Restore" from the next screen to begin the process. After the device has been restores, it restarts.

  • Select "Restore from the backup of..." and select the most recent backup to return your data to the iPod touch.

Tips & Warnings

  • Transfer purchased content like apps, videos, and music from iPod Touch before restoring to avoid lost data.
  • Disable firewalls and other security settings before restoring as these may cause timed out error messages during restore process.
  • iTunes makes a backup of your iPod Touch and its settings when you sync the iPod Touch regularly so you should have a backup saved if you want to sync the settings and contacts back later.
  • Doing this restore in iTunes sets the iPod Touch up as a new iPod Touch and restores it to factory settings so all data on iPod Touch will be erased.
  • Before restoring make sure you can transfer purchased items from the iPod Touch before restoring if you don't have it already backed up on the computer in iTunes.

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