Things You'll Need:
- eBay account
- negative feedback
- professionalism
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Step 1
Professionally reply to the negative feedback you received. Do not show hostility as this reply will display for all buyers to view.
http://feedback.ebay.com/ws/eBayISAPI.dll?PersonalizedFeedbackLogin -
Step 2
Contact the buyer directly and offer them a reasonable resolution.
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Step 3
Partial refunds satisfyOffer the unsatisfied buyer a partial refund and allow them to keep the item. This takes the item off of your hands while pleasing the customer.
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Step 4
If the buyer does not accept this offer, try giving them a refund for the item (not shipping) and have them send the item back at their own expense. I have yet to make this work with anyone, but it's worth a shot.
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Step 5
If all else fails, offer the buyer a full refund if they ship the item back at their own expense.
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Step 6
Once a resolution is agreed upon, give the buyer a refund then send them a request to revise feedback. To send a revision request, access the Request Feedback Revision page from the eBay Feedback Forum. Select the item to request feedback revision for and give a brief explanation.
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Step 7
Block bidder from ebay auctionsBlock the buyer from bidding on any other ebay auctions. To block a bidder, simply add the bidder ID to your blocked bidders list by browsing to the Blocking a bidder / buyer page (link below in resources).
