How to Stop Cable TV Service


You may want to cancel cable TV service because you don't watch as much television as you used to, or perhaps it's time to cut expenses from the household budget. Whatever your reason, cable TV service can be canceled with a phone call after reviewing your contract.

Things You'll Need

  • Cable TV service contract
  • Review your service contract closely for any requirements you may be obligated to fulfill. If you are still in a free-trial or promotional period, you should be able to cancel cable TV service without penalty. If you are still within the contract period, review the terms to understand any cancellation fees you may be expected to pay. If the contract term has expired, you are likely on a month-to-month service plan and can terminate service any time.

  • Call the cable TV service provider and listen for the automatic voice prompts to select an option. Canceling service will probably be the last option. With some providers, you may be able to press 0 to be transferred immediately to a customer service representative.

  • Explain that you want to terminate your cable TV service. If you are still under a contract, you may be able to waive a cancellation fee if you have recently become unemployed or if you are moving to an area that the cable TV company does not serve.

  • Ask for a confirmation number on your cancellation order, as well as the name and location of the representative you've spoken with. You'll need this information if the company fails to process your cancellation or if you receive another bill.

  • Disconnect the cable TV box from your television and take it to the local office of your cable TV provider.

  • If you are unable to resolve the request on the phone, go to the company's offices in the middle of the day when there are likely to be more representatives to listen to your complaints.

  • Call your credit card company or bank and order a stop payment if you receive a bill or any correspondence threatening to charge you for unpaid TV service after you have canceled.

Tips & Warnings

  • After canceling cable TV service, you may find better deals on other cable packages, digital and satellite TV because you will qualify for special promotions as a new subscriber.

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