Hoteliers can attract new guests and increase guest satisfaction by making signifant changes to the property and amenities at their hotels. While there is no "one size fits all" approach to improving a hotel, there are amenities that can help to increase guests' overall comfort.
Go wireless. Install Wi-Fi connections to provide 100 percent wireless Internet access from anywhere on the property, including lounges, meeting rooms and guest rooms.
Expand the hotel. Large properties can attract visitors in search of entertainment by offering a club with a dance floor, restaurants or spas as added facility amenities. Small hoteliers may consider adding bars and restaurants or a pool to the property.
Add services. Amenities such as babysitting or child care services, spa services, RV parking and indoor or heated pools are attractive to guests. Equip rooms or the front desk with a safe-deposit box to offer guests added security for important documents and expensive jewelry.
Offer upgrades and online discounts. These can include weekly rates and travel packages that provide tickets to local attractions such as theme parks, museums or restaurants.
Increase concierge services. Mimic the amenities of large hotels, and provide guests with more services. Add a tour desk or provide the front desk with reservation numbers for local attractions.
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