How to Troubleshoot a Superscan TV
Superscan manufactures televisions and other electronic devices for budget-conscious consumers. Their TVs feature a high-quality picture and sound, and they have plenty of inputs for your DVD player or gaming system. Unfortunately, things go wrong and your TV can stop working properly. Follow these steps to identify and solve the problem, and you'll get a lifetime of enjoyment out of your Superscan television.
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Instructions
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Rule out the obvious. Make sure your Superscan TV is plugged in. If it does not turn on, try another power outlet.
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Make sure your remote is working. Rule out a faulty remote or dead batteries and use the "Power" button on the front or side of the TV to try to turn it on. If you use your remote at a distance, try moving closer. If there is something obstructing the infrared remote sensor on the TV, move it. If your remote is behaving erratically or not at all, replace the batteries. If you have custom program codes in the remote, replace them quickly to avoid data loss.
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Rule out attached devices. If you think an external DVD, VCR or game console may be your problem, disconnect them from the TV. If you notice the image or sound quality is sub-par, replace the cables or use a different input.
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Inspect your cables. Audio/video interconnect cables are affected by nearby radio interference given off by electronic devices, so any degradation of video and audio can be attributed to this. If you see lines, strange colors or image distortion, replace the video cables or use a different video input. If you hear audio noise or the sound cuts in and out, replace the audio cables. Always buy thick, high-quality A/V cables to avoid interference and connection problems.
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Reset your television. This option may not be available on your TV, but it is worth a try. Unplug your television from the wall, then hold the "Power" button for 5 to 10 seconds. Plug it back in, push the "Power" button again and confirm that the television is working properly.
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Tips & Warnings
If none of the above steps resolve your issue, there may be a problem with the internal components of the TV. Consult the manual and contact your manufacturer to inquire about a warranty replacement or repair.
Always unplug your Superscan TV from the wall before attempting to plug and unplug devices from the side or back panel.
