How to Send a Complaint to LA Quinta Inns & Suites
La Quinta Inns and Suites provides business travelers with affordable, spacious accommodations for long extended stays or short overnight trips. Unfortunately, just like with any chain of service oriented hotels, at times there are shortcomings in their amenities, facilities or staff. In order to provide the company an opportunity to fix any of these shortcomings, it is important to provide the hotel with feedback, even in the event that it is a complaint. There is a process in place for customers to provide feedback to the hotel in the form of comments, suggestions or complaints.
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Instructions
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Navigate to the La Quinta Inns and Suites webpage listed in resources.
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Left-click on the "Customer Service" tab at the top right of the page.
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Left-click on the "Contact Us" tab on the page that pops up next.
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Fill in the personal information requested and outline your complaint honestly, but respectfully, in the description box. Attach any necessary documents from your computer by using the "Attachments" function at the bottom of the page and then click "Continue".
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Tips & Warnings
Complaints are best outlined by explaining your case thoroughly, but not in a disrespectful way. Remember that the person reading and replying to your complaint most likely was not the cause of your unhappiness.
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Comments
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My husband and I Stayed at La Quinta in Moss Pointe, MS. for the 4th of July week and for my 49th birthday and it was spoiled we got to the room and unpacked and everything was great my husband is a diabetic so I unpacked placed his insulin in the refigerator not checking the temp because I put it in the refigertor not the freezer got up the next morning to enjoy our vacation/ birthday and his insulin was frozen. with my husband and I not noing that you can not thaw insulin and use it and he use it two days and became very ill long story short the vacation/birthday was cut short and 100.00 dollars of insulin was wasteded we went down to talk to the manger and he stated all he can do is take off for a nite and I feel that was not fair because my birthday was shorten so was my vacation and we had to get back on the road 6 hour drive which I had to do alone because the husband was to sick to drive and to top it off 6 hour drive by myself and straight off the road to the doctors office and once we got there my husband sugar level was 500 reading and probably higher he had to have two bags a IV and several injection of insulin what a birthday Thank You La Quinta for screwing up my vacation and birthday and you would never ever have to worry about me family friends and anybody I can tell to stay the he-- away from you guys hotel. MESSED UP BIRTHDAY AND VACATION.
