How to Complain to the MTA

How to get your concerns heard.

Instructions

1. You can call the toll-free complaint line for buses, 1-888-692-8287; a general local number, [phone]; and an emergency line for the M.T.A. Police Department (1-888-MTA-911-PD). The agency's goal is to respond to phone complaints within 14 to 21 days.

2. You can e-mail the M.T.A. at this link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/ask.php

   The agency's average e-mail response time is less than three days.

3. You can send snail mail to any of the addresses found here: http://www.mta.info/regularmail.htm

4. The M.T.A. has a walk-in center that takes complaints about subway and bus issues at 3 Stone Street in Lower Manhattan. Grand Central station houses a complaint center for issues having to do with the Metro-North railroad. If you have issues with the Long Island Rail Road, you can voice your complaints in person at Pennsylvania Station.

5. Lastly, you can complain to the employees. All 70,000 employees of the M.T.A. are able to take complaints and there is a system in place for them to pass complaints up the chain of command.

Resources

• MTA snail mail addresses
• MTA e-mail form