How to Stop Someone From Calling Your Sprint Cell Phone
Cell phones are becoming more common in today's society. People use their personal cell phones for many aspects of their life, including important matters like work and school. When you rely on your cell phone for getting business calls and other important calls, harassing calls and prank calls can really mess up your day. Thankfully, Sprint offers options to deal with these calls.
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Instructions
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Dial toll-free 1-888-211-4727 to reach Sprint's customer service department. You will be prompted to answer a few questions regarding your account, enter the phone number for your phone, along with any requested password identification.
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Explain your situation to the customer service representative, refrain from yelling or arguing and give them as much information as possible. Tell the customer service representative how long you have been getting these calls, along with the numbers that have been calling you that you'd like to block. Tell them anything these callers have said or any sounds you have heard. If the numbers are blocked and show up as private, you will need to give the representative accurate times of when the calls were received.
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Answer any questions made by the customer service representative. If it's unclear that these are intentional harassing calls, the representative will need to determine whether there is something in the system that is connecting these phones. After the call, wait two or three days before pressing matters; most changes that block numbers from placing calls to your phone take a few days before taking effect.
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Tips & Warnings
If you don't like dealing with customer service representatives over the phone, visit a Sprint retail store to have these changes made. However, most of the time they will call customer service from the store and act as a middleman for you. Sometimes there's a glitch in the switch that causes your phone and sometimes other phones to call you. These are often referred to as ghost calls and can be identified by the electronic fuzz and echoing sounds when you answer the call. Depending on your situation, some customer service representatives will suggest you change your number to avoid further harassing calls. If this is an unacceptable resolution, ask if there are any parental control features you can add to filter these calls.
