How to Fix Malware in Safe Mode
Malware programs secretly install on your computer and perform malicious actions. Malware programs include Trojans, rogue anti-spyware programs (e.g. Antivirus 2009), fake toolbars and spyware. They install on your computer in a variety of ways, including infected e-mail and software downloads. Removing malware in Safe Mode using tested security tools is safe and effective because Safe Mode limits the activity these malicious programs can perform.
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Instructions
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Backup your computer system before removing (fixing) malware in Safe Mode. To backup your computer system, click the Windows "Start" button and click "All Programs."
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Scroll up and select "Accessories." Select "System Tools," and click "System Restore."
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Click "Create a restore point" and click "Next." Type a name for the system restore and click "Create." This process will back up your computer using a restore point that you can come back to in case you make an error.
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Launch your anti-virus program and click the "Update" button to install the latest virus and spyware definitions. If you do not have an anti-virus program, download and install AVG. It's free of charge.
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Launch your program after it has installed and click the "Update" button on the left panel to download and install any new virus and spyware definitions. Close the program after updating it.
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Download and install a free anti-malware program such as Malwarebytes' anti-malware.
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Restart your computer and press "F8" repeatedly before you see the Windows logo. This will bring you to the Windows Advanced Options Menu.
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Scroll down the menu and select "Safe Mode" to log into Windows Safe Mode.
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Launch your antivirus program. Perform a a full system scan and delete all malicious files.
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Launch Malwarebytes' anti-malware and click the "Perform quick scan" radio button. Click "Scan." Malwarebytes will scan the system for malicious malware.
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Click "OK" when the scan is complete, then click "Show scan results." Place a check on all the detected malware and click "Remove selected." Malwarebyte's will remove all detected malware.
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Restart your computer normally to complete the process.
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