-
Step 1
Don't try to take control of the conversation or make the conversation
all about you. Let control of the conversation come naturally. Make it
balanced with all involved giving equal time and input into the
dialogue. -
Step 2
Let your eyes stray from the speaker only momentarily. Not looking the
speaker in the eyes is a strong indicator that you are not engaged in
the conversation. -
Step 3
Empathize with the speaker's feelings. Confirm and validate what they
are saying, whether you agree with them or not. -
Step 4
Don't interrupt others in mid-sentence. Let them complete their
thought before interjecting your response. -
Step 5
No one likes a "one-upper." Always trying to tell a better, more
interesting story gets tiresome. Four important words here: It's not
about you! -
Step 6
Ask questions that dig deeper and engage the speaker to fully disclose
everything they are trying to communicate to you. -
Step 7
Refuse to be critical and argumentative. This leads to an exhausting
and frustrating experience. Let your conversation stretch you and
challenge you so that you will be refreshed when it is over, not drained.












