How to Switch From AT&T to T-Mobile


Depending on your location, you may love or hate AT&T. Perhaps you're simply ready for a change. Regardless of your reasoning, there are plenty of perks that can come with switching carriers;:better service, lower price, and free phones. Should you choose to do so, keeping your old phone number is easy, and getting set up will only take a few minutes.

Contacting T-Mobile

  • Call T-Mobile at 1-877-453-1304. Tell the representative the status of your AT&T account.

  • Ask if T-Mobile will take care of the ETF (Early Termination Fee) from AT&T if you commit to a service contract.

  • Confirm whether or not you want to move your current AT&T number to T-Mobile. If you do, then sign up for a T-Mobile plan.

Terminating AT&T & Confirming Switch

  • Call AT&T at 1-800-331-0500. If T-Mobile contacted AT&T for you, you will be asked to confirm the switch.

  • Deny any last minute attempts by representatives to maintain your service.

  • Confirm that your number has been transferred (if requested).

  • Request that your information be removed from AT&T's records.

  • Contact T-Mobile. Give the representative your T-Mobile account information. Verify that your old number has transferred and that your account is active!

Tips & Warnings

  • Do not cancel your AT&T service until you've transferred your phone number. You will need your AT&T account number for AT&T to make the switch.

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