How to Deal with a Bad Customer

Ever get one of those customers that simply won't hang up the phone? No matter what you tell them, they still don't understand. They want to make it clear to you that you are the person who is wrong. Customer is always right. They want to escalate the issue. They are just a pain in the rear.

Instructions

1. The first thing I suggest is be patient. I know this is extremely hard
   when there is someone irrational on the other line. You almost have to
   treat them like children. They are spouting because they are ignorant.
   So being patient, while hard, is necessary. You will never be able to
   get through to them if you aren't patient.

2. The next thing you have to be is logical. Bad customers tend to come
   to illogical conclusions. If you are the paragon of rationality, their
   front will have to come down. Even the ignorant falter in the face of
   logic. Spell it out for them if you have to.

3. It is also important to not be on the defensive. People naturally
   sense weakness, so do you best to put on a face of confidence. Your
   words have more authority when they are backed up with confidence.
   That's why bluffing in poker is an effective technique.