How to Write a Complaint Letter for Unsatisfactory Products

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Consumers sometimes do not make the effort to write complaint letters to companies who do not deliver on promises advertised by their products. Instead, they let it pass and move on to another product. It is very important that you complain about an unsatisfactory product to its makers. This way, quality resources are not wasted on inferior products. Companies need to know that responsible consumers are concerned about the quality of services and goods being released. By making a formal complaint about a product, you are asserting your rights as a consumer to receive the quality products as advertised by companies.

  • Be professional and polite. Describe in detail why you are not satisfied with the product and let them know how they could make it better in order to make you happy. Consider also explaining what the company can do now to mitigate your feelings and win you back as a customer.

  • Provide detailed information about your purchase, including the time, date and price.

  • Address your complaint to the head of the company. Find out who the company heads are by calling their headquarters or by checking the company website.

  • Send the letter by proper means. Electronic companies may be receptive to email communication, but many complaints are better served with a written letter. Sending a formal letter will let the recipient know you are serious about your complaint.

  • Consider forwarding your letter and any response or lack of response to media outlets or other consumer protection organizations.

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