How to File An Insurance Claim Through Auctiva (U-PIC)

Unfortunately, I recently had to undergo the process of filing a claim through Auctiva insurance vendor (U-PIC) because an eBay item arrived damaged. I was not sure what to expect of the process but here is the steps to help you. It wasn't to bad of an experience.

Difficulty: Moderate

Instructions

Things You'll Need:

• It will help to have a fax machine or to have faxing capabilities.
• You will need a printer.
• You will need a computer with internet connection.

1. Go to www.auctiva.com.

2. Find the item/items on your sales transaction page.

3. Click on the view insurance link on to the right of the item. When insurance is purchase, you will see the insurance instance ID number at the top of the page. If you do not see this, the item may not have been insured. I would suggest to print this page out by clicking printer-friendly and printing.

4. Follow the claim instructions under the printer-friendly button. It will help if you print these out and check them off as they are completed.

5. Click on contact information. Scroll to the bottom of the page and verify your information is correct.

6. Download, print, and sign the fraud prevention statement.

7. Click to fill out the claim form and make sure it is completed properly.

8. Print out and include the Auctiva shipping insurance confirmation page above. This is the page with the id number, item, and cost. The top of the page looks like an invoice.

9. Have the buyer sign a copy of the fraud prevention statement as well as a letter confirming the loss or damage of the item. If you click to email the buyer, it will assist you with doing this.

10. Mail or fax the completed claim form and all documentation to the U-PIC address listed on the page. I faxed my information which was processed quicker. My buyer mailed his copy to me in which I faxed over.

11. Be sure to send an email to the buyer to hold onto the item/items and all packaging material. Have the buyer to photos of the damaged item and packaging. Request the buyer to send the photos to you for proof.

Tips & Warnings

• Auctiva claims the process will take 7-10 business days to receive payment once all documentation is completed and it is processed.
• This claims process is faster than most shipping companies and the post office. I have not verified this but I have heard it could take approximately one month or more.
• U-PIC also has a customer service number. The agents are very helpful but make sure you get their names.
• Don't issue any refunds until you are sure they will approve the claim. In my circumstance, I refunded the buyer after I received his statement and paperwork.
• I listed the level of easiness as moderate not because it is hard, but because it is time consuming!
• Be sure to keep all your paperwork and file it.

[w1127]

on 8/4/2009 Great tips! 5*