How to Manage Workplace Privacy, Safety and Diversity Issues
Organizational behavior is an important consideration for workforce planning and retention strategies. Promoting and managing workplace diversity, privacy, and safety are chief among these considerations. In addition to improving the quality of life for employees, monitoring and improving these three areas also has bottom-line benefits. Having a diverse workforce increases the overall knowledge base. Managing privacy mitigates the risk of losing intellectual property to a competing firm, and safety improvements can reduce worker's compensation claims. The challenge is coming up with key performance indicators to manage all three.
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Instructions
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Review the definition of a key performance indicator. Key performance indicators help organizations manage business processes objectively by linking a metric to a measurable goal. If a company wants to increase sales, an effective KPI may be "growth in customer sales in one month."
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Obtain accurate data. KPIs are not helpful without accurate data. Know your data source and check for data integrity often. KPIs with inaccurate data can undermine your efforts.
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Create a KPI attached to diversity. If your goal is to manage diversity, define diversity for your organization. If one of your goals is to increase diversity, useful KPIs might be the number of universities that human resources recruits from, the average number of men or women in each department or the diversity of the suppliers the company deals with.
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Create a KPI for privacy. If your goal is to monitor privacy, create a measure related to data-access levels---for instance, the number of people above a particular pay or security grade. A retroactive KPI may look at internal audit reports for excursions. If your employees must sign nondisclosure agreements, 100 percent of employees should have signed agreements on file. Any variance can be turned into a KPI.
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Create a KPI for safety. Monitor the number of worker's compensation claims filed by employees. An increase may signify a lack of safety in the workplace. Drill down on the number of claims by department, the average length of time it takes employees to return to work and the type of injury.
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Create a scorecard. Use this scorecard to monitor the top two KPIs from each category. Share results with staff often and use KPIs to focus efforts and reward improvements.
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