Things You'll Need:
- MusicMatch Plus installation disk
- Disk cleaning cloth
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Step 1
Verify that your music is in the MusicMatch Jukebox Plus folder on your hard drive. Double-click the "My Computer" icon on your desktop, or select "My Computer" from the Start menu. Open the C:\\ drive. Double-click "MusicMatch Jukebox." Review the folder to check that all of your MP3 files are inside the folder. If not, search your computer for the files and drag them to the MusicMatch folder.
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Step 2
Turn on folder sharing to ensure the software can access your music files. Open "My Network Places" in the "My Computer" folder. Click "Properties." In the resulting window, click "File and Print Sharing." Check the box next to, "I want to be able to give others access to my files." Click "OK" and close all open windows before restarting your PC.
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Step 3
Check that you have permission to play the specific MP3 files if you are having playback issues. Occasionally, songs purchased through the Yahoo! Music online store using MusicMatch Jukebox Plus have faulty digital rights management (DRM) protection. Burn the file to a CD and then rip the song from the CD as an MP3, which removes the DRM protection and allows the software to play it without restrictions. This is your only recourse, as the MusicMatch store no longer exists. Previously, you could have contacted MusicMatch's customer service to have the song reissued.
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Step 4
Reinstall the MusicMatch Jukebox Plus software. Click the "Start" menu button in the lower left-hand corner of the screen and select "Settings." Open your "Control Panel" and double-click the icon named "Add/Remove Programs." Locate "MUSICMATCH" in the list of available programs and click "Uninstall."
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Step 5
Insert the MusicMatch Jukebox Plus installation disk into your computer's disk drive and follow the on-screen instructions to install the software again. This may resolve problems involving faulty computer files and corrupt Windows Registry data.
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Step 6
Clean any CDs you are trying to rip or record to using the MusicMatch software. Disks with unclean surfaces involving dust or fingerprints are some of the most common reasons for faulty MP3 ripping or poor audio when recording CDs. Use a specialty disk cleaning cloth or a cloth intended for cleaning similarly sensitive accessories such as prescription eyeglasses. Wipe the disk from the middle toward the edge.
