How to Troubleshoot a Creative Web Cam
Using a web cam can be an entertaining way to keep in touch with friends and family as well as to take pictures. Creative sells a variety of web cams, and offers a "knowledgebase" for looking up specific errors and problems when the web cam is not functioning properly. Besides that, there are several methods you can use to troubleshoot a faulty Creative web cam to narrow the potential problem areas.
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Instructions
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Turn off your anti-virus software. Anti-virus software can interrupt messaging software programs.
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Close all unnecessary software running in the background.
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3
Plug the web cam into a different computer to double-check whether the web cam is functioning. If the web cam will not work on other computers, then something is wrong with the camera itself.
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Plug the web cam into a different USB port to verify whether or not the initial port is the problem. If it is plugged into the back of the computer, try plugging it in front, or vice versa.
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5
Uninstall and reinstall your web cam and software. Make sure the web cam is unplugged until the software prompts you to connect it.
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Verify that your web cam is listed in the "Device Manager," which is located in the Control Panel. You may need to remove previous imaging devices that are still listed.
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