How to Troubleshoot a Windows XP Ethernet Card
Troubleshooting a Windows XP Ethernet card is a difficult task. Troubleshooting begins after the user is unable to connect to the Internet, and there are several factors contributing to a reliable connection. Basic troubleshooting tasks help determine if the network Ethernet card needs to be replaced or if it's just a configuration on the computer.
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Instructions
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Use "tracert" to view a path to a server. Typing "tracert <server>" in the command prompt sends a signal to the server and returns the path from the command. If you receive responses from your local gateway (the first hop), then your network card is working and the problem exists elsewhere.
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Check the Event Viewer log. The Event Viewer is an application that archives all errors returned from applications and the operating system. The Event Viewer is found by clicking the Windows "Start" button. Select "All Programs" and select "Administrative Tools" from the menu. In this menu, select "Event Viewer." Check for any errors that relate to the Ethernet card.
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Ensure the Ethernet card is on Microsoft's compatibility list. The list is located at winqual.microsoft.com/HCL/Default.aspx?m=x.
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Check other computers to ensure they have a network connection. If other computers are not able to access network resources, then the problem stems from the network and not the Ethernet card.
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Use a different port in the hub if your computer is connected to a hub. Power the hub off and on. If there is still no connection, insert the cable jack into a different hub connection.
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Use a different network cable. Cables that are kinked or worn may no longer work.
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Type "ipconfig /all" in the command prompt. Ensure the network adapter has an IP set. If you use DHCP and no IP is assigned, the problem may stem from the DHCP server.
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Use a different Ethernet card. Swap out the problematic Ethernet card with a known good one. If that card does not work, the problem may stem from drivers or a bad slot in the motherboard.
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