How to Develop Best Customer Service Traits In Your Employees

More business than any entrepreneur can imagine is lost due to poor customer service. A customer, who has not been looked after well, will only carry bad memories and a resolve that he will never come back to that particular showroom or company even if he has to pay extra at another place. It's basic human nature to expect friendly service. Given below are some step by step hints on how to train your employees in the best customer service traits.

Instructions

1. The first trait that any employee should adopt is to show his customers that he cares for them. In doing so, the employee needs to listen to what the customer is saying or complaining about. A few actions will exhibit rapt attention, such as stopping whatever else you are doing, nodding your head, bending forward and looking at the customer, being patient and not interrupting the customer.

2. The next step for the employee should be to learn how to respond to the customer. The employee has to develop the art of using inflection in his voice and adopting the most amiable body language that reflects his intention of being helpful. Essential traits of the body language are smiling, standing erect with hands on the side and not on the hips, avoiding leaning or slouching and appearing active. In short, the employee needs to adopt a positive attitude.

3. The employee has to show empathy to the customer and demonstrate that he is feeling his pain. You have to take ownership for whatever wrong has happened and avoid making excuses. The next step is to assure the customer that corrective action will be taken and tell him exactly how you propose to rectify the situation. Ask him about his views on the plan and then take follow up action. Subsequently assure the customer that you value his business and that you look forward to the continuity of business with him. A small discount coupon or some special offering will go a long way to strengthen the bond.

4. The best customer care trait is the way you show that you care and how you take follow up action.