How to Create a Process Map
The term "process flow" usually elicits a wince or a slight groan. Perhaps you've had to map your own job functions for a quality initiative or internal auditor. Process maps provide a visual representation of the steps in a particular process, from end to end. They are used in everything from writing code for software applications to automating job functions and "tacit" knowledge documentation. Some firms use flowchart software, and some create hand-drawn flowcharts. There is no need to invest in expensive applications. The following will show you the main steps in creating a process map.
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Instructions
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Review the primary use of process maps. The goal of a process map is to provide a visual aid to a process. This ensures a clear understanding from multiple perspectives. They also help to identify non-value-added work flow, create teamwork and promote a self-improvement philosophy.
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Clearly define your primary business processes. The challenge is finding the beginning of a process. In this case, start with the middle and work backward. Think about the process in the way it is carried out. In logistics, a high-level process map might start with "Outgoing," then go to "Incoming," and then "Excursions," and so on.
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Discuss all your steps. The goal is to gain a better understanding for the process. As the creator of the process, you should gain a deep understanding for the flow of employee functions. This is time consuming but vital. It entails sitting with employees and having them detail what they do on a daily basis.
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Review standard flowchart symbols. Project managers use numerous symbols to depict process flows in a process map. See Resources for a website that provides illustrations of the standard symbols for drawing process flowcharts. Symbols include action steps, lines, arrows, and other relationship designations.
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Keep it simple. Before drawing your first diagram, remember that the purpose is to bring clarity to the process, not to create additional documentation.
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Create the flowchart. Line up your business processes in the order they are carried out. If the flowchart symbols are too confusing to follow, just use boxes to outline the process and arrows to denote the next step in the process.
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Tips & Warnings
If you do not use the flowchart symbols, it will be necessary to create an effective system for taking notes specific to each step in the process. All assumptions should be noted.
References
Resources
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