Priceline.com offers significant savings on airfare, hotels and rental cars using two options. In the first, you can choose your airlines and flight times from the offered itineraries. They are usually offered at some savings from regular prices. The second option is to name your own price. When using this option, you have limited choices (you can choose "a four star hotel in San Francisco," but not "Hilton"). Then a price is submitted, and if any outlet agrees to your price, you are obligated to take it. Getting a refund after using the "Name Your Own Price" feature is difficult but not always impossible.
Things You'll Need
- Request or itinerary number from Priceline transaction
- Credit card used
Contact Priceline for same-day cancellations by e-mail or phone (800-774-2354). An instant cancellation is usually available (despite other rules) if it's done by 11:30 p.m. Eastern the same day the travel was booked.
Find all the rules and regulations associated with the travel purchased if it is too late for the same-day request. If you have a Priceline account, sign in with the email address used, or go to "check your request" (on the top right of the home page) and enter the request number and email address used for the Priceline offer made.
Read the "Ticket Changes and Cancellations" for all the information for the particular request. Check it carefully to see whether Priceline has any refund options that would apply. If the ticket is refundable (with or without a fee), you must request the refund at least one hour before check-in or departure.
Consider changing your plans. If a refund is not available, ask about changing to another date (have alternate dates available before making the phone call or sending an email).
Call Priceline customer service and try pleading your case politely. If that does not work, attempt the same with the airline, hotel or car-rental companies. Sometimes a sympathetic person is available who will at least give a credit if the reason for cancellation is valid.