While it may be reasonable for a family with four children to have an extremely high water bill, you and your spouse should not, unless you filled your pool this past month. If you find that you are dealing with a bill that is excessive, especially when compared to your past bills, or have a charge that you never authorized, you have the right to dispute the bill. Being organized and taking the right attitude during this process will do much to help you get your bill lowered.
Things You'll Need
- Copies of past bills
- Canceled checks from past bills
Decide on a realistic amount for your settlement. Do not expect the bill to be written off completely, but ask for something that seems realistic compared to your history.
Call the company that issued the bill. Have your current bill, any past bills and any canceled checks that relate to that account with you. Take notes on the conversation.
Present a firm and aggressive yet pleasant attitude when dealing with the customer service representative.
Record the date and time as well as the customer service representative's name, identification number and extension before you begin talking. Ask if there is a case number, and find out how long it will take for a resolution to be presented.
Ask the representative to examine your current bill with you line by line as you look for errors or the source of the unexpected charges.
Send a letter to the company outlining your concerns after the call. Include information collected in the phone call, and sign the letter.
Pursue outside help if calling and writing to the company does not work. State agencies, consumer advocacy groups and some federal agencies can help consumers dispute bills.