You get and keep customers when you learn how to create value in business. When you create value in business, it establishes a win-win situation for you and your customers. Providing superior performance and working to build relationships helps develop customer loyalty. Your customers will not be satisfied unless you provide them with real value.
Put the customer's needs first. This means doing things like providing helpful information that benefits your customers. For instance, if you provide informative articles on your website, make sure the information in the content can truly benefit visitors to your site whether or not they decide to do business with you.
Does your product or service do what you say it will? If not, you'll have a hard time getting customers to do business with you again. Worse, you may get refund requests.
Define the benefits of the product or service you provide. When all is said and done, your customers want to know "What's in it for me?" Make sure that they clearly understand how your business can make their lives easier. Functional value can give your business a competitive edge.
Distinguish your business from the competition by providing solutions instead of pushing your product or service. To do this you need to consider problems your customers have and not just focus on the products or services you provide.
Pay attention to how consumers use your product or service. Find out how your customers utilize your business. You may be able to provide value by adding a complementary service to help them.
Improve your customers' bottom line. Will your product or service help your customers make more money, save time or become more competitive? A return on investment can justify the decision to buy.