How to Learn Hospitality Management


Hospitality management is a relatively new focus in the business world. Many older hotel managers have business degrees that they used to enter into the hotel world as executive. As the hospitality industry began to grow in the 1980s and 1990s, a new type of manager was needed. Thus many colleges began to offer programs in hospitality management. However, learning hospitality management isn't just done from a book.

Things You'll Need

  • Good customer-service skills
  • Ability to multitask
  • Problem-solving skills
  • Computer skills

Enroll in a college that has a hospitality management program. This is a relatively new program at most universities. Because of this, many times the classes are taught by professionals who are in the industry.

Alternatively, begin an online certificate program for hospitality management. Many universities offer an online degree, and hospitality management is usually a good candidate for such a program.

Work for a hotel. If you have no experience in hospitality, try to get into an entry-level or line-supervisor position. This will allow you to see firsthand how a hotel is run. Be sure to ask questions and do extra work if you can in order to get more experience.

If you are in a degree program, sign up for a hotel internship. Many times a hospitality management degree will require some sort of internship. These are great ways to spend time with staff and managers in order to learn how they do their job. If you can get an internship that requires you to move around to different departments, go for that as it will give you more exposure to how a hotel works.

Choose a focus. Many colleges offer programs in culinary, hotel operations or event operations. Choose the focus that interests you the most. This will allow you to focus on one general area, help you be a more valuable employee, and help you gain employment in the industry.

Tips & Warnings

  • Customer service is the most important element to working in hospitality, and managers have to have the highest degree of service skills. The more willing you are to help a guest, the better positioned you'll be for a management position. Don't be afraid of hard work. A hospitality manager's job often requires long hours. Remember the longer and harder you work, the more you will learn and other managers will be willing to teach you.

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