How to Make a Suggestion Box
Odds are, your office or business serves customers on a regular basis. Having the interaction between you and the customer more pleasant can make the difference between a miserable day and a great one. If you don't know how to make your interactions with others more pleasant, try adding a suggestion box to your business.
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Instructions
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Prepare your suggestion box. If you are using a physical box, cut a hole in the box large enough to drop in slips of paper, but not large enough to take them back out with any amount of ease. Make sure the box fits in whatever area you intend to place it. If you are using virtual suggestion box software, configure it to send you emails when users send suggestions.
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Place a sign prominently at your office letting customers know you want suggestions to improve your service. Make sure the sign is large enough to be easily seen by the customers.
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Place slips of paper and pencils beside or on top of the suggestion box, if you are using a physical suggestion box. Make sure users have everything they need to make suggestions. If you are using virtual suggestion box software, provide your web or email address on slips of paper for users to take with them.
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Set up a schedule to regularly check your suggestion box, then leave it alone. The idea of a suggestion box is not to consume all your time as you obsess over its contents. Simply let it do its job. Check on it at the end of the week.
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Resist the urge to become defensive when you read the suggestions. If your customers think you take too long to provide service, even if you are moving as fast as you can, take the customer suggestion into consideration. Consider what the customer is telling you about his experience, don't focus on the negative words he uses.
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Follow up with the customer to discuss the problem further, if the customer left a name and phone number or email address on his suggestion. After you have implemented changes to address his suggestions, let the customer know. This goes a long way toward customers feeling free to leave suggestions.
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Tips & Warnings
Do not create a suggestion box if you have no intention of listening to the suggestions. You are likely to create ill will from customers and cause yourself frustration---all toward no positive goal.
