How to File A Complaint With The Post Office

If you're willing to pick up a phone and call a 24 Hour Customer Service line, you can register your complaint with the Postal Service. The United States Postal Office is a huge government organization that affects almost all of us every day. They deliver millions of pieces of mail daily, and when there is that much volume, there are bound to be problems with the delivery of someone's mail. If you have a legitimate complaint about the delivery of your mail, the United States Postal Service needs to know about it. Here is How To File A Complaint With The Post Office!

Things You'll Need

• Phone
• Computer
• Internet Connection

Instructions

1. 

   Filing a complaint with the Post Office is actually very simple. There is more than one way to do this, but the easiest is actually to call the USPS Customer Service Line, 1-800-ASK-USPS (1-800-275-8777). When you call this number during normal business hours, you will get to speak to a Customer Service Representative who will take down the details of your complaint. When you call, be sure you are prepared with all the details of your problem. Have names, dates, addresses, or any other pertinent information available, and your call will much quicker.

   If you call after normal business hours, you will be connected to an automated system and will be able to leave a message concerning your problem. You will then be contacted later by a call center representative about your problem.

2. 

   After you given the USPS Customer Service Representative the details of your problem, the Post Office or offices involved will be officially contacted. The Postal District that has jurisdiction over your Post Office is also contacted. This is especially important if you feel that your problems have been ignored, or not given the attention they deserve, at the local level.

   Once the Post Office is contacted by Customer Service, they are required to respond to you and to their District within 24 hours saying how they intend to resolve your problem. This 24 hour requirement is enforced, so it guarantees you that some action will be taken. The response by your Post Office will be reviewed to see that the action taken really solved the problem within the boundaries of postal regulations.

3. 

   If you would rather not call 1-800-ASK-USPS, you can also contact USPS Customer Service by email. To email your complaint or problem to the United States Postal Service, go to www.usps.com. At the bottom of the main page there is a link that says CUSTOMER SERVICE. Click here, and you will be taken to their Customer Service contact page. You will see a link to send an email. Click on the link, and then fill in your contact information and the details of your problem. Hit SUBMIT and your problem will be routed to the Post Office in question. The 24 hour timeline will not be in place for complaints submitted by email, but you should still get a timely response.

Tips & Warnings

• Before you file an official complaint by phone or email, it is recommended that you contact your local Post Office first and give them a chance to resolve your problem. Only escalate your concerns to the next level if absolutely necessary.

• Don't be afraid to complain! Now more than ever, the Post Office is trying to be customer friendly, and you deserve to receive accurate mail delivery and good service.

Resources

• USPS.com