How to Have Your Chrysler Warranty or Service Contract Honored During the Bankruptcy Process

Chrysler announced on May 14th that almost 800 dealerships nationwide would no longer be able to sell new Chrysler, Jeep or Dodge vehicles. Many of these dealerships will shut down completely, but some have said that they will try to stay open selling used cars and keeping repair departments working. But how does this effect the Chrysler / Dodge / or Jeep owner? Where will your warranties or service contracts be honored?

Difficulty: Easy

Instructions

1. 
    
   Many Chrysler Dealerships Will Close Outright, Others May Remain Open In Limited Capacity

   The first thing you should do if your local dealership remains open is to inquire whether or not they are still licensed to sell NEW Chrysler, Jeep or Dodge inventory. If they are no longer an active dealer of new vehicles than they WILL NOT be able to perform services on your vehicle under warranty. Don't just assume that because your dealership is open it is still able to make repairs under warranty. If you have any doubt...call the Customer Service line for Chrysler: 877-271-1568

2. 
    
   Any Licensed Chrysler LLC Dealership Can Service Your Vehicle Regardless of Brand

   If you determine that your dealership is no longer licensed to sell new vehicles or perform warranty work, you can visit the Chrysler website to find the nearest Chrysler, Dodge or Jeep dealership that is open and licensed. Chrysler has informed owners that they may take their vehicles to ANY of the three brand dealerships for work covered under warranty. So you can take a Jeep to a Dodge dealership and so on.

3. 
    
   Service Contracts Are Treated Differently Than Warranties

   Service Contracts Will Be Handled Differently By Chrysler Than Warranties:
   
   If you purchased a service contract for your Chrysler vehicle through Chrysler corporation then your service contract will still be honored for its duration.
   If you purchased a service contract through a reputable third party, they will most likely honor the contract at a new dealership. If not, you may be able to contact them and cancel the contract, receiving a prorated refund, much as you would if you sold the car before the contract expired.
   If you purchased a service contract from the dealership where you purchased the car, and that dealership goes out of business, you may be out of luck. Chrysler has announced that you must contact the dealership directly and they have no plans to honor those contracts at this time through other dealerships.

Tips & Warnings

• If you would like more information see the resource links below.

Resources

• Click Here to See Chrysler's Answers to Owners' FAQ re: Warranties and Service Contracts
• Click Here to Read Chrysler's Statement About the Bankruptcy and Merger
• Click Here for Chrysler's Customer Service Contact Numbers

[sonni57]

on 5/21/2009 Thanks for the good article on Chrysler warranties I didn't know this.