How to Troubleshoot a Charter Cable & Modem

Charter offers cable TV service and high speed Internet. Offering bundle and single packages, you can be connected to the best TV shows and fast Internet service in no time.
Even with these great services and features, you may run into slow connection problems and bad pictures that drive you up the wall. There are simple guidelines within your expertise level to solve those problems. Troubleshooting and maintaining your cable and modem service will keep you enjoying your favorite media.

Difficulty:

Moderate

Instructions

Picture and Sound Problems on Your Cable

1. Check the connections for tightness if you are experiencing tiling problems. Make sure the cables runs to DCT first and not to any device.

2. Check the cables and make sure they are connected correctly and tightly if you are experiencing snowy images. Press the cable mode on your remote, make sure the TV is not set to VCR or DVD mode.

3. Press the "Input" button on your TV and make sure the input channel is set to channel 3 or 4 for the cable signals.

4. Check all the connections if your pictures are fuzzy. There may be a signal problem. Turn off your VCR to prevent the interruption of signals. If the problem persists, your cables may be damaged and need replaced.

5. Press the "CBL" button on your remote control, then press the "Volume Up" button if there is no sound. Check the SAP setting and make sure it is turned off.

6. Check the cables for tightness and make sure they are properly plugged into the right ports. Contact Charter support if you still experience no sound after 24 hours.

Modem Troubleshooting

1. Power off your modem then unplug the power cable and let the modem sit for at least 30 seconds. Plug in the cables and turn on.

2. Check the LED lights, make sure the power, enet, sync and ready lights are on. Restart your computer to re-establish a connection between your computer and the modem. Try connecting to the Internet.

3. Check your connection on the lower right of your screen. If there is an X marked on the double computer icons on your screen, then check the LED lights.

4. Press and hold the "Reset" button on your modem for a few seconds then release if you still do not have any connection. If that still does not work, try another USB cable if you have one. If there still is no connection, contact Charter support.

References

• Cable TV Troubleshooting
• Modem Troubleshooting

Resources

• Charter Homepage