How to Set a Citrix Server Alternate Address
Some Citrix server administrators overlook the critical setting for configuring an alternate IP address. In order for a Citrix XenApp or MetaFrame server to respond to requests from outside the local network, an alternate address must be set using the “altaddr” command.
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Instructions
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Log in to the Citrix XenApp or Presentation server using administrator credentials.
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Open a command line prompt by clicking “Start,” “All Programs,” “Accessories,” and then click “Command Line.” Alternately, you can use a handy shortcut: click “Start,” type “cmd” in the search box and press “Enter.”
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Confirm that an alternate address has not yet been assigned by typing the command “altaddr” without the quotes and pressing the “Enter” key. No results should be returned.
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Set the alternate address by typing the following on the command line:
altaddr /set IPADDRESS
Change “IPADDRESS” to the static, public IP address that you obtained for your server.
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Press “Enter” and confirm that the command executed without any errors.
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Test to verify that you can connect to the server from outside your network.
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Tips & Warnings
If you make a mistake and set the alternate address incorrectly, use the “altaddr /delete” command to delete the IP address and then re-enter it correctly.
Make sure your firewall is configured to allow inbound connections to the server on TCP 1494.
