How to Repair XBox 360 From RROD

The "Red Rings of Death" or RROD is a term familiar to all Xbox 360 owners. This malfunction occurs when there is a total system failure and three segments of the Xbox 360 "ring of light" flash red. Because the problem is due to the total failure of internal elements, you have to send your Xbox to Microsoft for it to be refurbished or replaced.

Instructions

1. Call Microsoft support. Explain to them that you have experienced a system failure, indicated by three blinking red lights. The person on the phone will ask you to check your power source. The representative will then ask whether your Xbox 360 is still under warranty to determine whether you can send it in for free repairing.

2. Give the person on the phone your home address and request that they send you a prepaid empty box for your Xbox 360. Note, they will not automatically do this, and you will need to ask for it (otherwise they will send you just a prepaid packing slip).

3. Wait for the box to arrive; depending on your location, it will take 7 to 14 days. When you receive it, follow the included instructions to pack your Xbox 360 and then take it to a shipping center for processing.

4. Check your repair status online. When you ordered your Xbox 360 repair, you should have been given a repair order number. Simply go to the Microsoft support site to check the status.

5. You should receive a call the day before your new Xbox 360 arrives. The unit will likely be new or refurbished and may not have the same serial number as your old model.

Tips & Warnings

• As long as there is no physical damage or intentional damage done to the unit, the Xbox 360 should still be in-warranty and there will be no charge for the repair.

• Since Microsoft has never revealed the exact cause of the RROD total system failure, it is not possible to repair the problem yourself. You must use the Microsoft support services.

Resources

• Official Xbox 360 Support Site