How to Improve Business Telephone Etiquette

It seems like practicing good business telephone etiquette is a thing of the past. Most people who own a small business spend a great deal of time on the telephone communicating with customers or other business associates. Here are a few ideas on how to improve business telephone manners.

Things You'll Need

• Business Telephone

Instructions

1. Don't ignore the telephone and let it ring forever. Try to answer the telephone by the second or third ring. Most customers find it annoying waiting for someone to answer their call. In fact, acting in such a manner might cost the business a paying customer.

2. Say your name when you answer the telephone. Don't just say "Hello" or "May I help you." For example, "Hello, Jane Smith speaking." Or
   something similar.

3. Have a smile on your face when talking to the customer on the telephone. The smile shows in your voice. And projects a friendly ready to help attitude.

4. When the customer ask a question repeat the question back to them to make sure the question was understood correctly.

5. At the end of the conversation don't just hang up. End the call with a warm "Thank you for your call."