How to Troubleshoot Problems With Windows XP
When your PC uses Windows XP, you may run into occasional problems that stem from the operating system. Instead of calling a technician to diagnose the issue, you can try some Windows XP troubleshooting methods to fix the operating system on your own. Common Windows XP problems include start-up issues, error messages, networking problems and shutdown issues. Follow the troubleshooting guidelines here to try to solve your problem; if one doesn't work, move on to the next.
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Instructions
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Start your computer in safe mode. Many start-up issues can be resolved by starting the PC in safe mode. To do this, press "F8" while you restart the computer. Select "Safe Mode" and then hit the "Enter" key when the boot menu appears.
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Try the "System Restore" option. Many error messages, start-up problems and shutdown issues can be resolved with this option. Go to "Help and Support" from the "Start" menu and select "System Restore." Choose a restore point from the compiled list, and the PC will readjust the settings to this particular point.
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Press "F8" as you attempt to start up Windows. You will then be directed to "Windows Advanced Options." Use the arrow keys to highlight the option "Last Known Good Configuration." This troubleshooting method will return you to the settings in force when you were last able to successfully restart and shut down Windows XP.
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Receive additional help from Microsoft's Windows XP support page. You can also access the Home and Small Office Networking Troubleshooter, which will ask you questions to determine the cause of your Windows XP networking issue.
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Run Windows Setup from the XP CD-ROM included with your PC. Once you place the disk in your CD drive, you will have the option to reinstall the program. Only do this if no other troubleshooting has helped resolve your issue.
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